A parking session ends automatically when you have unlocked the locker for collection. You’ll know you have successfully ended your parking session when the timer on the app’s parking detail page has stopped. It’s important to double check you have ended your trip successfully so that trip time doesn’t continue to accumulate on your account.

To ensure a public station remains secure, make sure you fully close the locker door and check it’s locked before leaving the locker. Don’t hold the door open for others. With your help, we can keep your bike and everyone else’s safe.

The operating hours for a public bike locker station is set by the City of Burnaby. You can find each station’s operating hours on the station detail page in the app.

Please note that BlueBox is not liable for any bikes or micro mobility devices that are left overnight and were not collected by the owners at the end of the operating hours, as this is not a part of our service. It is the responsibility of the owner to collect their bicycle before the end of operating hours. Any bikes or micro mobility devices left behind overnight will be secured but not monitored, and owners do so at their own risk.

BlueBox for Bikes can be used for most micro mobility devices, such as bicycles and scooters.

Mopeds, motorcycles and other larger vehicles are not allowed inside and will be removed. Our rule is “one vehicle, one space”. This means that vehicles inside the stations must be parked in a way that does not obstruct other users to park in an available space or retrieve their vehicle from a rack.

If you aren’t sure whether your vehicle would be allowed, please ask us at support@bluebits.ca before using BlueBox.

Storing other items besides for micro mobility devices and their accessories are prohibited and will be removed at the owner’s expense. Approved accessories include delivery bags, helmets and spare locks.